Frequently Asked Questions

Q: What services does SAKURARA.VIP provides?
A: We provide personal shopping buying services/proxy buying services form Japan, Korea, U.S., Taiwan and Hong Kong.
Basically, we can help you purchase from almost any online store, and auction sites, such as Mercari, Otamart and Fril in Japan, and all online stores in Korea, U.S., Taiwan and Hong Kong. Including pre-order and pre-release items.

We also take direct orders, for rare, fast selling, and time & place limited items.
Please visit our Product Request page, for proxy services, and In-stock/Back-in stock page for direct order services.

If we cannot order your item(s), we will 100% refund you the total payment amount (excluding credit card service charges).

Q: How much does it cost to use SAKURARA.VIP?
A: Our service charges differs between 10%-30% in accordance to total item(s) price, services required per order, and variations between currencies.
For rare and time & place event limited items, additional costs may required as well.

Q: What are the addition costs to use SAKURARA.VIP?
A: For all orders, including customized orders and quotation orders, there is a minimum required amount that is￥15,000yen per order. If total item(s) ordered is less than ￥15,000yen, an additional charge of a Minimum Order Fee $ 15USD will be applied towards payment.

If a customer wishes to make several purchases using our Product Request/ Quotation page, and the amount of total item(s) purchased exceeds ￥15,000yen. We will refund the additional charge(s) by credit towards your International Shipping Fees.

Q: What stores can I buy from?
A: Basically, we can help you purchase from almost any online store, and auction sites, such as Mercari, Otamart and Fril in Japan, and all online stores in Korea, U.S., Taiwan and Hong Kong. Including pre-order and pre-release items.

Q: Are there items I cannot buy?
A: Yes, prohibited items, please refer to our list of prohibited items.
We also cannot buy or ship spray cans or pressurized containers, frozen goods, refrigerated goods or perishables.

Q: What are the prohibited items?
A:

Q: Can I request for a product is not on the web site?
A: Yes, please use our Product Request/ Quotation page, or you may contact our customer service team, we can customize the order for you.

Q: Am I required to become a member in order to use the Product Request/ Quotation page?
A: No, you do NOT need to register as a member, in order to place orders through the Product Request/ Quotation page form.
Upon receiving your order through the Product Request/ Quotation page form. We will contact you within 24 hours, and confirm the order is successful or not.

If order is successful, we will send you an order confirmation email, and create an account for you to check your order status.

If order is unsuccessful, we will notify you, cancel your Product Request and refund you the amount of payment for the order(s) you have placed with us, in exclude of any credit card service charges.

Q: What happens after the Product Request/ Quotation form is submitted to you?
A: Our customer service team double check and confirm the item’s details, item’s availability, and amount of payment of for the order(s) you have placed with us.

Pricing errors may sometimes occur on our sites. We reserve the right to modify or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse.

There are NO further obligations to you, even the order is place and payment is paid. All payment (excluding credit card service charges), would be refund to you.

Q: How do I know if my Product Request/ Quotation is successful or not?
A: After your order is placed with us, we will contact you within 24 hours by email.

If order is successful, a confirmation email will be sent to you. And an membership account will be created for you to login and check your order status.

If order is unsuccessful, we will cancel your order and issue a refund for the total amount you have paid, excluding credit card service charges.

Q: How do I purchase multiple items by using the Product Request/ Quotation page?
A: Our Product Request/ Quotation page form are designed for instant price quotation for every single item you wish to purchase.

If you wish to order multiple item(s), please kindly repeat using the form and make payment for your item(s).

If the total item(s) you have ordered exceeds￥15,000yen, the Minimum Order Fee $ 15USD incurred by each submission of the Product Request/ Quotation page, will be refund and credit towards the payment method that you have chosen.

Q: Can I cancel my Product Request/ Quotation order?
A: No, our orders are definitive. If you wish to decline the quotation offer, please simply leave the quotation offer page. Once you have chosen to accept the quotation offer by payment, your order is considered definitive. We will confirm your order within 24 hours.

If successful, an order confirmation email will be sent to you. And you are obliged to complete your order(s) by paying for all additional fee(s) incurred by the item(s) you have ordered.

If order is unsuccessful, we will cancel your order and issue a refund for the total amount you have paid, excluding credit card service charges. We would only cancel orders for items unable to be purchased, item status is either unavailable or are pre-release items.

Q: How can I pay for my order?
A: We only accept credit card as payment methods on the web site. If you wish to use another payment method, please contact our customer service team.

Q: How can use a debit card for payment?
A: Depending on the issuing financial institution, there may be debit cards that work and can be used in the same way as credit cards. There may be cases where payment using these debits cards is possible, however, we do not support payments using debit cards.

If you wish to use another payment method, please contact our customer service team.

Q: What is the reference currency?
A: All items prices, payments are calculated and performed in $ USD.

As for any other currencies displayed on our web site, are all calculated and performed on rates based on $ USD.

If you wish to pay in another currency, please contact our customer service team.

Q: Which currencies do you accept for payment?
A: Our reference currency throughout the website is calculated and performed in $ USD, and if you made a purchase or order via our website, you are required to pay on rates based upon $ USD.

If you wish to pay in another currency or payment method, please contact our customer service team.

Q: Am I required to become a member in order to place orders?
A: Yes, all clients are required to become member of our services, in order to use our services. Please registered your account by clicking the “Register” button on the members Login Page.

Q: What is the order process? How long does it take to process my order?
A: Once your order(s)/ Product Request(s)/ customized order(s) have been placed. We will contact you within 24 hours via email.

If order is successful, we will process your order and send you an order confirmation email, and create a membership account for you to login and check your order status.

If order is unsuccessful, we will cancel your order and issue a refund for the total amount you have paid, excluding credit card service charges.

Q: What are pre-release item’s order process?
A: For pre-release item(s), customers are required to pay 100% of the item’s price upon placing your order with us. The process is the same as normal sales item on our web site.

After the item(s) are produced by their manufactures and are delivered to our warehouse, we will inform customers via email and ship out the item(s) to customer’s destinated address.

Q: Can I cancel my pre-release order(s)?
A: Pre-release items, are item(s) yet to be released for sell on market.

Yes, under the condition that 100% of the item price is paid, item is NOT-released and we have NOT made any purchases of the pre-release item(s).

We will refund you the total payment amount, in exclude of any credit card service charges.

Q: What are the Shipping Cost and Fees?
A: Local Shipping costs (within Japan to our warehouse in Shinjuku), are already calculated and included in the price of the product.

All order(s) via our web site orders $ 250USD and over, can enjoy Free Standard International Shipping with tracking service. For orders less than $ 250USD, customers are required to pay Shipping Fees quoted by our web site, upon check out of item(s).

If you have multiple item(s) ordered placed made via our Product Request/ Quotation page, we would review the shipping cost upon the total price of your item(s) and issue a refund for the exceeding amount you have paid, excluding credit card service charges, as credit towards the payment method you have chosen.

Q: Can I receive a refund for my order?
A: Yes, for all unsuccessful orders (product is not available to be purchased or canceled to be released on market), we would issue a refund to your credit card.

We will refund you the total payment amount, in exclude of any credit card service charges, as credits towards the payment method you have chosen.

Q: How can I check my order status?
A:  After order is placed with us. We will contact you within 24 hours by email.

If order is successful, a confirmation email will be sent to you. You could check your order status by logging your account, and click at the “Orders” button.

If you couldn’t check your order status, please contact our customer service team.

Q: What are the Shipping Cost and Fees?
A: Local Shipping costs (within Japan to our warehouse in Shinjuku), are already calculated and included in the price of the product.

All order(s) via our web site orders $150USD and over, can enjoy Free Standard International Shipping with tracking service.
For orders less than $150USD, customers are required to pay Shipping Fees quoted by our web site $30USD, upon check out of item(s).

If you have multiple item(s) ordered placed made via our Product Request/ Quotation page, we would review the shipping cost upon the total price of your item(s) and issue a refund for the exceeding amount you have paid, excluding credit card service charges, as credit towards the payment method you have chosen.

Q: What are the International Shipping Fees for Canvas, Autographs and Original Art Paintings?

A: Because of the delicate nature and heavy in size, all art canvas, autographs and original art paintings are considered as fragile item.
We have divided all art-related items in two 4 Classes;
1) Small Size (S) – Free International Shipping is Available
2) Medium Size (M) – Free International Shipping is Available
3) Large Size (L) – Cannot be include for the free international shipping.
International Shipping Fee will be quoted for customers, after the item has been produced and send to our Japan warehouse.
4) Extra Large Size (XL) – Cannot be include for the free international shipping.
International Shipping Fee will be quoted for customers, after the item has been produced and send to our Japan warehouse.

* Sizes are written at product description.
If you would like to have a estimate quotation for the International Shipping Fee, please contact our customer service team.
Thank you!

Q: What are the International Shipping methods?
A: We use DHL, SF and EMS standard shipping for International Shipping.

If you wish to use other International Shipping methods, please contact our customer service team.

Q: Can I combine my item(s) for shipping?
A: Yes, in condition that all item(s) arrived within 30days and at the same warehouse.
We can consolidate and combine your item(s) for International Shipping.

Q: Can you declare my package as gift on the invoice?
A: Yes, all item(s) shipped will be declared as gift item to your delivery address.

However, please note that even when marking your package as a gift, we cannot guarantee that your package will be able to pass customs without any issues or any additional Customs duties and taxes.

Customs polices vary from country to country, so we kindly suggest you to confirm with the local customs about the customs duties and taxes before we ship your order.

Q: Will my SAKURARA.VIP purchases incur Customs duties and taxes?
A: Yes, there may be circumstances where items purchased will incur customs duties.

Depending on the country of arrival and the delivery area, customs fees may be incurred in addition to the costs charged by SAKURARA.VIP. Please kindly note that SAKURARA.VIP is not associated with or related to customs authorities, nor responsible for any customs fees charged.

For items purchased through our service, if customs procedures or payment of duties is necessary, it is the customer’s responsibility to carry out the procedures or pay for any fees incurred. For details regarding customs duties for items purchased, please contact your local customs office for more information.

Q: Will I be requested to complete customs procedures?
A: SAKURARA.VIP does not offer to assist with customs procedures. Customers are expected to handle these procedures if necessary, and pay any necessary customs and duties fees.