Terms and Conditions of Website Use

Effective Date: JANURARY, 2015

The Website (defined below) is provided by Sweet Melon Co. Ltd., and its subsidiaries, including, without limitation, sakurara.vip (collectively, “sakurara.vip”, “we”, “our”, or “us”). These “Terms and Conditions of Website Use” (this “User Agreement”) govern your use of the Website, regardless of how you access or use it. By “Website”, we mean the Internet domain address within which this User Agreement is posted and all features, applications, content, and downloads that are operated by us and that are available through or interact with it, and/or post links to this User Agreement.

YOUR WARRANTIES AND REPRESENTATIONS

All features of this site are intended to be used by persons who have reached the age of majority, which are at least 18 years of age or the legal age of majority in your country.
You have obtained all necessary permissions to enter into and perform this agreement, and you will use the Sakurara.vip services only for lawful purposes and in accordance with these terms and conditions.

ARTICLE 1 : GENERAL PROVISIONS

  1. SAKURARA CO., LTD. (hereinafter “our company”, “sakurara.vip”, “we”, “us”) will determine the “SAKURARA Service Terms and Conditions” (hereinafter “Terms of Service”) and any other individual rules and bylaws such as the “SAKURARA Points Terms of Service” (hereinafter “individual agreements”) that will apply to individuals using our company’s shopping and proxy services (hereinafter “our service”) operated by our company on http://sakurara.vip (hereinafter “this site”).
    In the articles below, the Terms of Service and individual agreements are collectively referred to as the Terms of Service.
  2. We reserve the right to change or specify new individual agreements at any such time as we deem necessary. In cases where the Terms of Service and individual agreements contain contradictory statements, individual agreements shall be preferentially applied.
    Individuals who wish to use our service acknowledge that using our service constitutes acceptance of both the Terms of Service and of any individual agreements, and accept that these apply collectively to all use of our service.
  3. For individuals who wish to use our service, upon agreeing with our Terms of Service and registering on our site with the necessary information through our prescribed process, will qualify as a member or client (hereinafter “member”, “client”) upon approval by our company.
  4. Our terms and services will apply to all members, and all members are obligated to comply with the contents.
  5. We are not liable for any damages or losses caused by violation of our Terms of Service.
  6. We reserve the right to change, amend, or modify the Terms of Service at any time without prior notice. Any changes to our Terms of Service will take effect immediately once updated on our site.

ARTICLE 2: MEMBER REGISTRATION & ACCOUNT MANAGEMENT

  1. To become a member on our site, individuals will be required to enter personal information on the designation registration form on our site. Individuals are responsible for inputting all necessary information as accurately and completely as possible when registering for membership.
  2. Members are limited to one account per person, and registration of multiple accounts is prohibited. In the event that an individual is determined to have multiple accounts, we reserve the right to suspend or delete the member’s account(s). We will not be held liable for any damages or losses caused as a result of this.
  3. Persons are prohibited from having third parties register to become a member on their behalf.
    Minors who wish to become a member on our site must first obtain the consent of a parent or legal guardian.
  4. In the case that any of the following instances are found, we reserve the right to deny membership. In addition, we reserve the right to suspend or terminate membership after approval of membership registration.
    (1) If a person’s membership has been cancelled or suspended in the past.
    (2) If a person has failed to pay for our services in the past.
    (3) If a person has intentionally acted to obstruct or harm the operation of our service.
    (4) If falsehoods, inaccuracies, or insufficient information is found in a person’s registered information.
    (5) If a minor has registered for our service without obtaining permission from a parent or legal guardian.
    (6) If a person has violated any of our Terms of Service.
    (7) Any other case we deem appropriate in accordance with our Terms of Service.
  5. Once we have approved member registration, a user ID and password (hereinafter “ID”, etc.) will be granted to the member. Members are responsible for protecting their own user ID and password information, and are responsible for regularly changing their password. We are not liable for any losses or damages incurred from a member’s negligence of this responsibility.
  6. Members are prohibited from the sharing, lending, transfer, sale, etc. of their account benefits or user ID to a third party.
  7. Upon confirmation of a registered user ID and password, we consider the user of the account to be the owner, and use of the account to be the member’s full responsibility. We will not be liable for any losses even in the case of unauthorized use of an ID by a third party. Payment to cover any damages incurred to the member or our company will be the member’s responsibility.
  8. Upon confirmation of a registered user ID and password, we consider the user of the account to be the owner, and use of the account to be the member’s full responsibility. We will not be liable for any losses even in the case of unauthorized use of an ID by a third party. Payment to cover any damages incurred to the member or our company will be the member’s responsibility.
  9. Members are responsible for immediately updating any registered information accordingly on their account management page (hereinafter “account page”) in the event of any changes. We are not liable for any losses or damage incurred due to a member’s negligence or failure to comply with the designated procedures on our site. Depending on the order stage or payment method, there may be cases where payments or shipments are processed using previously provided information. Our company will not be held liable for any inconveniences or damages caused by this.

ARTICLE 3: HANDLING OF PERSONAL INFORMATION

  1. SAKURARA.VIP may use your personal information for the following purposes as defined in our Privacy Policy:
    (1) Management of user and order information
    (2) Product sales, charging of various fees
    (3) Shipment of orders
    (4) Contacting users for confirmation and answering inquiries
    (5) Statistical survey or data analysis
    (6) Other purposes conforming to or closely related to the above listed purposes
  2. SAKURARA.VIP, excluding situations when required by law, will not disclose or share individual personal information to third parties that do not have purpose of use indicated without your consent. However, in the following situations, we may share various information as defined in the previous section as personal information by sending documents or through electronic/electromagnetic methods to third parties.
    (1) In the case that disclosure of payment information to related parties is necessary
    (2) In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs.
    (3) Disclosure of user and sales information for the purpose of improving our service to third party partner companies.
    (4) In the case that our business or part of our service is entrusted to a third party.
    (5) Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party.
    (6) When required to in accordance with personal information protection laws, or other laws.
  3. In order to provide members with a better service, this site uses cookies. Further, we make records of our members’ access history and site usage in order to authenticate users of our service. We may also record the following information:
    – IP addresses used to access our servers.
    – Device used when accessing our site through a mobile device.

ARTICLE 4: SUSPENSION/ TERMINATION OF MEMBERSHIP

In the event that we determine a member has taken any of the actions below, we reserve the right to without prior notice suspend or terminate that member’s account. Our company will not be held liable in case of any losses or damages resulting from suspension or termination of membership.

(1) Not completing payment of any fee(s) charged within the designated payment period.
(2) Using a user ID for illegal purposes, or having a third party use a member’s account for illegal purposes.
(3) Requesting a chargeback or refund through a credit card company or payment agency.
(4) Using our service for fraudulent or illegal activity.
(5) Violating our Terms of Service
(6) Violating the law
(7) Facing administrative disciplinary action
(8) Being or thought to be associated with antisocial organizations or forces
(9) Failing to correctly input a login password after a certain number of attempts (in order to protect members’ personal information)
(10) Any other reason we deem a person to be ineligible for membership

ARTICLE 5: SERVICE DETAILS

  1. Our service is the purchasing of products or services (hereinafter “items”) from Japan, Korea, Taiwan, U.S. and Hong Kong online stores and physical stores (hereinafter “sellers”) chosen by members and shipping of successfully purchased items to members’ registered addresses.
  2. We are not liable for issues regarding item functionality or brand authenticity. In the case that items purchased are found or suspected to be counterfeit or are not functioning correctly after arriving at a member’s delivery address, members agree that they will not seek compensation directly from our company.
  3. Our service’s business operation hours are from 8:00 AM to 10:00 PM GST (including weekends and national holidays). However, members are able to place orders outside of our business hours.
  4. As a proxy service, we are only responsible for the purchase and shipment of items. We are not liable for the contents or quality of items purchased, nor are we involved with or responsible for customs fees incurred at the destination country.
  5. Depending on the country or region, members may be required to pay customs fees charged in accordance to import laws and regulations for their country or region in addition to our service fees. We are not in affiliation with or involved whatsoever with customs entry. As such, members planning to import items which require importing approval certificates or related documentation for their country or region in order to pass customs are responsible for obtaining any necessary documents or certificates and confirming this information beforehand with the local customs office in their country or region before using our service.
  6. We will not be liable for any losses or damages incurred from customs fees resulting from failure to comply with the previous clause or violation of laws and regulations, nor will item returns or refunds be offered in these cases. Additionally, members will be responsible for bearing any costs in the case that damages are also incurred by our company. Even if customs procedures or payment of customs duties are found to be necessary after the purchase of item(s), members are to follow through with any procedures with the local authorities.

ARTICLE 6: PURCHASE OF ITEMS

  1. A purchasing contract between our company and members for the purchase of items are formed at the time a customer is notified that an order has been successfully processed, or that payment for an order has been approved.
  2. However, we reserve the right to refuse purchase or international shipment of items if determined at the time of ordering or warehouse delivery that a customer, either intentionally or by error, has ordered an item included in Article 9 of our Terms of Service, or any equivalent item. The final decision determining the eligibility of an item’s purchase or international shipment will be made by our company on the basis of these Terms of Service, as well as other factors including the law and public policy.
  3. All items purchased through our service are to be purchased in our company’s name, and will not be purchased in a member’s name. For this reason, members are to under no circumstance contact the seller directly. Furthermore, except in the case that the seller offers a service to change the registered name on the ticket to a different party than the purchaser, tickets or similar items purchased through our service may become invalidated at the time of using if use of the item requires confirmation of the purchaser’s identity. We are not able to provide sellers with any form of personal identification or copies of personal identification given by our members. As such, members are responsible for verifying whether or not an item requires confirmation of the purchaser’s identity before placing an order. If members fail to confirm or comply to this agreement, our company takes no responsibility for any losses or damages incurred.
  4. Members acknowledge that pricing errors may sometimes occur on our sites. We reserve the right to modify or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse. There are no further obligations to members, even the order is place and payment is paid. All payment (excluding credit card service charges), would be refund to members.
  5. In case of price modification for orders placed, Customer Service will contact the member and ask to acknowledge a charge for the amount in difference, or members can choose to cancel the order. All payment (excluding credit card service charges), would be refund to members.
  6. In order to prevent mistakes when purchasing items, members are to provide us with the exact product name, product quantity, product picture and product URL and any necessary details pertaining to their purchase. If a member leaves a comment with an order, our company will place the order in accordance with the information specified in the comment. Our company takes no responsibility in cases where we were not able to purchase the correct item due to errors or ambiguous phrasing in the order information provided by the member.
  7. Members acknowledge that we have the right to invalidate or cancel any orders where one or more the following circumstances apply. We are not liable for any fees or losses incurred from the cancellation or invalidation of these purchases. In the case that we incur any losses under these circumstances, the equivalent amount will be billed to the member for compensation.
    (1) If we determine that a seller has too many negative feedback ratings or that there is a risk that we are unable to properly purchase an item from a seller.
    (2) If a seller limits the number of transactions or sales that can be made to a single user.
    (3) Other circumstances where the seller sets extraordinary rules or restrictions on transactions.
    (4)If a transaction cannot be completed due to the circumstances of a seller.
  8. Items containing lithium batteries or lithium ion batteries are ineligible for shipping to some countries and regions. As such, members are responsible for confirming the rules and regulations in their country or region, and to contact our Customer Service via email before purchasing any such item. We take no responsibility for any problems or losses resulting from user negligence regarding the provision above.
  9. When purchasing intangible items such as download codes that can be redeemed in games or other digital codes, e-money, e-tickets, etc., we will deliver the code or ticket to the member via regular shipping methods to the delivery address associated with the order. As such, we cannot guarantee that the item will arrive within its specified period of use. Consequently, members who wish to purchase intangible items are responsible for confirming with us that there is sufficient time to purchase and use an item before placing an order.
  10. We do not purchase items requiring item reviews, nor do we provide services to procure any bonus items or benefits resulting from writing item reviews.
  11. We do not ship adult products overseas. We will only purchase adult products when the member is ascertained to be of age, and the product(s) are to be shipped to a Japanese address.
  12. Shipping alcoholic beverages to an address within Japan is strictly forbidden, regardless of the alcohol percentage. Beverages with over 70% alcohol fall into the definition of flammable goods and therefore their purchase is forbidden. There may also be countries that forbid beverages with less than 70% alcohol. Please check with the corresponding authorities before placing an order.

ARTICLE 7: PAYMENT FOR SERVICES

  1. Our service uses the following payment methods.
    (1) Credit card (Visa, MasterCard, American Express)
  2. When using our service to purchase an item, members are to pay the following fees to our company within a given time period.
    Charge 1: Paid for at the time of item purchase
    – Item price
    – Domestic shipping (from the store/seller to our warehouse)
    Charge 2: Paid for at the time of item purchase
    – Local shipping fee
    – Payment transaction fee
    – Processing fee
    – Service charges (10%) of item price
    – Other costs (if necessary)
    Charge 3:
    – International shipping fee
  3. In addition to the above fees paid to our company, members may also bear customs duties that are charged in their respective country or region.
  4. Even in the case of a membership suspension or deactivation in accordance with the terms in Article 4., members are obligated to complete all necessary payments and procedures to have items already purchased shipped to their delivery address.
  5. In the case that the only payment method available for an order is via convenience store or post office, a 1,000 yen processing fee will be charged. Additionally, items that can only be claimed at convenience stores will be charged a 1,000 yen processing fee.
  6. The payment period for Charge 3 is within 30 days after issuing notification email, once your items have been packed for shipping.
  7. If the Charge 3 payment for a shipment is not settled within 30 days being issued, we reserve the right to sell, dispose of, or discard the items. Our company will not be held liable for any losses incurred under such circumstances.
  8. We are not responsible for any amount lost from a refund caused by exchange rate fluctuation due to the timing of Charge 1, Charge 2, or deposit payments made via credit card.
  9. In addition, members acknowledge that various fees that may be incurred during a refund are not charged by our company, and are in no way associated with us or our fees.
  10. In the case that a member wishes to modify the contents of a shipment after it has been instructed, a repacking fee will be charged. There may be cases where it is not possible to modify the contents of a shipment.
  11. Invoices, receipts, and other payment records provided by a store or seller will not be provided to members, but kept by our company for record keeping. Additionally, we do not accept requests for issuance of separate receipts.

ARTICLE 8: CANCELLATIONS, RETURNS AND EXCHANGES

Only members who accept the provisions regarding cancellations, returns, refunds and claims detailed in this article may use our service. As such, use of our service constitutes the member’s acceptance of the terms in this article.

Cancellations

We reserve the right to limit availability of, and/or to discontinue, any content, product, service, or other feature described or available on our site to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities and/or cancel orders of any content, product, service, or other feature that we provide.

If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account, excluding credit card service charges) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Returns, exchanges and claims (including damaged, defective, or incomplete items)
Any claims or other requests for returns or exchanges will only be accepted within 7 days of the product being delivered to the provided delivery address.
In the case that our company judges the reason for requesting a return or exchange to not be the fault of our company or the purchasing member, we will negotiate with the seller for an exchange or return.

However, if it is indicated on the product page, seller introduction page, terms and conditions of sale, or any other page managed by the seller that all sales are final, or that the seller does not accept returns or exchanges, we do not have an obligation to negotiate for a return or exchange.

There may also be cases where a seller will refuse an exchange or return of an item due to a difference of opinion. Requests for a renegotiation following an unsuccessful negotiation attempt will not be accepted.

Members are to confirm the existence of conditions regarding returns and exchanges on all relevant pages before purchasing an item.

Members agree not to directly request a chargeback or refund through a credit card company or payment agency after the arrival of an item due to reasons outside of our company or the seller’s control.

Counterfeit Items

Items that are suspected to be counterfeit will be handled as defined in the above clause “Returns, exchanges and claims.” Members must acknowledge that there is a risk of an item being counterfeit even if the seller has explicitly indicated that the item being sold is authentic or genuine on the product page. In the case that members are required to demonstrate that an item is authentic, we take no responsibility for appraising or verifying the item, nor for gathering information to help appraise or verify the item. Members acknowledge that we will not be held liable for any losses or damages resulting from a case being handled in accordance with this clause.

ARTICLE 9: PROHIBITED ITEMS

  1. We will NOT process orders containing dangerous or prohibited items,
    orders upon prohibited items would be cancelled and refunded.
  2. Items detailed in this article, or items consisting in part of items detailed in this article, are prohibited from export by Japanese law. As such, we are obligated to strictly forbid any such items to be ordered for shipping to an address outside of Japan. Furthermore, some of the items listed in this article are also prohibited from purchase within Japan. In the case that a member orders an item that is prohibited from purchase or export, the transaction will be cancelled immediately. We are not liable for any fees or losses incurred from the cancellation or invalidation of these purchases.
  3. We reserve the right to display alerts regarding shipping restrictions and/or limit the purchase of items judged to have a high likelihood of falling under such restrictions.
  4. We assume no liability or responsibility for losses if an item prohibited from international shipping is purchased undetected by our alert system, and is later judged to be ineligible for export.
  5. We are not responsible for confirming any country or region’s rules or regulations regarding import of items, and will not provide guarantees regarding an item’s eligibility for import at the destination country or region. Members who use our service to ship items internationally take full responsibility for confirming rules and regulations regarding import and export in the destination country or region before placing an order.
  6. In the unlikely case that a prohibited or restricted item is instructed for shipment abroad and is discovered to be ineligible for international shipment during transport, the member will bear all costs and fees charged by the delivery company to handle the shipment according to their procedures. Further, members take full legal and financial responsibility if any incident should occur, or if a third party should suffer damages, as a result of shipping a prohibited item.
  7. In cases where we need to dispose of an item which is ineligible for international shipping, or where part of an item needs to be removed to make the item possible to ship abroad, members agree to pay a disposal fee whenever necessary. In the case that such an item has already been packed, members further agree to pay an additional re-packing fee, charged separately.
  8. In cases where we need to dispose of an item which is ineligible for international shipping, or where part of an item needs to be removed to make the item possible to ship abroad, members agree to cover any necessary expenses. In the case that such an item has already been packed, members further agree to pay an additional re-packing fee, charged separately.

Please make sure to review the list of prohibited items.
• Adult goods and obscene materials
• Child Pornography
• Diamonds (including rough and fabricated diamonds)
• Counterfeit, altered or fake currency
• Postage stamps and fiscal stamp
• Official letter
• National Treasures
• Important Cultural Properties
• Important Works of Art, etc.
• Pirated CDs/DVDs/Software
• Products with an undeterminable origin
• Lottery tickets
• Money
• Gift Certificates
• Food, Drink Tickets
• Spray
• High pressure gas
• Gas (Gas bombs, cartridges)
• Gas lighters
• Portable Oxygen
• Natural Gas
• Helium Gas
• Chlorofluorocarbons
• Nitrogen / Liquid Nitrogen
• Small personal oxygen concentrators
• Oxygen cylinder (Aqualung)
• Aerosol Spray Cans (Hairspray, fragrance spray, lacquer spray, Air Salonpas, etc.)
• Enriched Oxygen
• Gas Products for Camping (Portable gas stoves, etc.)
• Fire Extinguishers
• Combustible liquids and materials
• Table tennis balls
• Fuel (Gasoline, Oil)
• Matches
• Oil Lighters
• Paint
• Perfume
• Nail Polish, Nail Polish Remover
• Flammable Items, Items containing a flammable warning (sunscreen, shampoo, adhesives).
• Adhesives (Glues or other adhesives included with figures, toys, eyelash sets, etc. may incur a disposal fee)
• Alcohol
• Paint thinner
• Lighter Fluid
• Cooking Oil
• Organisms (live animals, insects, plants and vegetation)
• Items with soil
• Plants, Bonsai, Decorative Plants etc.
• Livestock Feed
• Meat products
• Pet food
• Beverages with over 70% alcohol (some countries may forbid the import of beverages with a lower degree of alcohol)
• Raw milk and eggs
• Items that require refrigeration
• In accordance with CITES fauna and flora regulations: elephant trunks, tortoise shells, animal furs, alligator skin, snakeskin, lizard skin, etc.
• Plant seeds
• Insect Specimen Samples
• Taxidermied Animals
• Air Gun
• Model gun
• Fake Sword
• Swords
• Battery
• Battery chargers
• Lead-acid/Lead Storage Batteries
• Nickel hydride (NiMH) Batteries
• Lithium-metal batteries (Limited to certain countries)
• Lithium-ion batteries (Limited to certain countries)
• Products with aforementioned built-in batteries (Limited to certain countries)
• Magnets
• Electric generators/Engines
• Gunpowder/Pyrotechnic (fireworks, crackers, ammunition, etc)
• Suspension/Shock absorber
• Items that have fuel or oil inside, or that might be able to contain it (including both used and new items).
• Containers, cans, gasoline tanks, carburetors for containing oil or fuel (including both new and used products)
• Airbags (for vehicles)
• Steering wheels containing airbags
• Air Conditioners
• Seatbelt Pretensioners
• Vehicles (Cars, motorcycles, some bicycles where the air in the tyre cannot be let out, etc.)
• Harmful drugs
• Psychopharmaceuticals
• Drug Paraphernalia
• Anesthesia and related drugs
• Poison, toxic and/or hazardous substances
• Pesticides
• Tobacco/Cigarette
• Insect repellent
• Agricultural Chemicals
• Organic Solvents
• Corrosive substances
• Mercury
• Chloroform
• Bleach
• Peroxides, Oxidizing agents
• Charcoal
• Dry ice
• Asbestos
• Uranium
• Plutonium
• Thorium
• Nuclear waste
• Radioactive substances
• Sodium hydroxide
• Barium carbonate
• Formalin / Formaldehyde
• Printer Toner Cartridges
• Ink, Ink Cartridges (In the case documentation is required, we may not be able to provide certain documents to ship ink abroad)
• Other banned items (before ordering please check regarding these)


ARTICLE 10: PROHIBITED ITEMS

The following actions, or any activity that may be related to them, are strictly prohibited. All members are expected to comply strictly with these prohibitions when using our service.

  1. Purchasing items which are prohibited from purchase by our Terms of Service.
  2. Colluding with a seller or store to commit fraud.
  3. Using a forged or falsified credit card, or using a credit card without being able to provide an authorization code upon request.
  4. Using our service for any other illegal purpose.
  5. Violating our Terms of Service or public order.
  6. Defaming or violating the rights of our company, a seller, or any third party.
  7. Directly contacting the seller with inquiries, negotiation offers, claims, or any request for refund, exchange, or repair.
  8. Requesting a refund directly from your credit card company or payment agency after placing an order.
  9. Violating the law, or any action that may be regarded as illegal.
  10. Violating Japanese law, the law in your country or region of residence, or international law.
  11. Purchasing items for the purpose of military use.
  12. Intentionally interfering with the business operations of our service, or of a seller’s site.
  13. Making unreasonable demands that exceed our responsibility or legal liability as defined in our Terms of Service.
  14. Harassing or inconveniencing other members of our service, the seller, or any other third party.
  15. Intentionally reporting false information.
  16. Sending or writing harmful programs or emails.
  17. Illegally entering our site server or other computers.
  18. Any other activity equivalent to the prohibited actions defined herein.
    Additionally, members are prohibited from taking any action listed above through a third party. Please note that we assume no responsibility or liability for any damages caused by these actions.

ARTICLE 11: PROHIBITED ITEMS

We reserve the right to not provide or complete our service for a member even after a successful purchase of items in the case that any of the following events are either confirmed or determined to be likely. We will not be held liable for any losses or damages resulting from these cases.
(1) if the item purchased is found to be included in Article 9 of our Terms of Service, or equivalent to such items.
(2) If obtaining an item purchased by a member is determined to be unreasonably difficult.
(3) If the displayed price and information for an item purchased is incorrect or differs significantly from the general market price, due to either a seller mistake or a system error.
(4) If items are not delivered to our warehouse from the seller, regardless of reason.
(5) If a member does not settle necessary payments to our service within the designated time period.
(6) If items are discarded or disposed of at customs.
(7) If a member is not able to or refuses to receive item(s) purchased.
(8) If the delivery address is unknown or the whereabouts of the member cannot be confirmed.
(9) If a member is unresponsive to communication.
(10) If a member has violated our Terms of Service.

ARTICLE 12: INSURANCE DISCLAIMER

Members agree to use our service with the knowledge that we cannot provide any guarantees regarding the following cases, and that as a proxy service we are not liable for losses incurred by members under the circumstances detailed below.
(1) We cannot guarantee that we will successfully complete an order after it has been placed.
(2) We cannot guarantee that the seller will send us the exact item in the description.
(3) Our site is not able to guarantee the accuracy, timeliness, or validity of the item descriptions listed by the sellers. (The same is true for any content or phrasing used by our automatic translator application. )
(4) We cannot guarantee that a purchased item can be exported from Japan, or that it can be imported to the destination country or region.
(5) We cannot guarantee that due to a system error, unauthorized access from an electronic attack, or error caused by a third party that our services will not be delayed or stopped in order to avoid any loss of data.

ARTICLE 13: SUSPENSION AND INTERRUPTION OF SERVICES

We reserve the right to change or amend all or a portion of our services, as well as completely discontinue or suspend our services without any prior notice for the purpose of performing periodical maintenance, relieving system overload, protecting members’ personal information, or whenever otherwise necessary to provide better service. We are not liable for any damages or losses incurred by members due to such interruption or suspension.